You can download the following information shown below as a short visual CV as shown in the image – this is now my standard CV for submissions.
Personal details
- Name: Lee Thomas Render or LT
- Address: 57 Swain House Crescent, Bradford BD2 1HR
- Mobile: 07989 760030
About me
Information architect dealing with best practice for the provision of simple yet effective dissemination of information for the travelling public in time-critical situations through professional designed literature utilising latest design software and outputs, such as print, digital and social to achieve the required results.
Employment
London Midland
Self employed Freelance Graphic Design
November 2016 – to present
Bradford, UK
Currently using my expertise in graphic design on a self-employed, freelance basis and work has included designing;
- New timetable designs for roadside bus stops
- Organisational staff briefing packs and manuals
- Personal Training fitness e-Books.
London Midland
Project Support Marketing and Communications
September 2015 to September 2016
Birmingham, UK
Working as part of the Network Rail funded Project team, this fixed term post was about devising and implementing communications and marketing plans for major improvement projects, including the final stages of Stafford / Norton Bridge Improvement Works, including:
- Briefing and working with external design agencies to create a range of multichannel communication products delivered via print, station digital screens, website and social media to ensure heightened customer awareness of major projects aside from the standard weekend engineering type of works
- Increase awareness of major projects internally and externally
- Create all passenger information before, during and immediately after project completion
- Working with Marketing teams to integrate messages into any existing business activities
- Working with Communications team to manage media and both internal and external stakeholder relationship, and agree on processes for the relevant communications
- Providing advice and assistance with other passenger information activity as required including control teams for customer information screen outputs and staff briefing packs for onboard and stations teams.
West Yorkshire Combined Authority (formerly Metro)
Customer Information Assistant,
September 2002 until September 2015
Leeds, UK
Working as part of the Customer Services – Information Team, I provided an in-house design function that enabled the production and dissemination of on-brand printed information products including information leaflets, timetables and posters for the 2.1 million people of West Yorkshire.
- Working with bus and rail companies to provide timely advanced information for service changes
- Providing an in-house design function, creation of bespoke information leaflets, timetable covers and station posters using Adobe suite of programmes
- Working within brand guideline adherence and providing best practice advice within the business
- Stakeholder working within the business across departments and externally with organisations such as Network Rail, train and bus operators
- Adept problem-solvinging and presenting innovative solutions to ensure the travelling public can understand in a simply and effectively
- Flexible and adaptable in order to ensure information was available at critical times such as in disruption so it was not uncommon to stay later or work later remote to provide service updates late in the night or early in the morning for customer contact and senior teams
First TransPennine Express
Customer Information Assistant – Secondment from West Yorkshire Combined Authority
April until July 2014
Manchester, UK
Seconded from my role as Customer Information Assistant at West Yorkshire Combined Authority for a four-month period assisting the Customer Information team prepare for a complete timetable recast across their cross-Pennine services in the North of England, assisting with two major engineering projects and the Commonwealth Games in Glasgow, as well as enhancing my rail industry understanding including
- Creation and installation of station dressings using banner wraps and low-tack adhesive vinyl
- Creation of bespoke information leaflets, timetable covers and station posters using Adobe suite of programmes
- Collating and dispatching timetable and leaflet orders to stations across the network
- Operating the print room in a safe manor including printing large format posters on a variety of material; changing paper rolls and inks and disposing of waste inks and paper rolls
- Utilising rail industry systems of VoyagerPlan and TRUST
- Working within local guidelines to ensure listed building regulations at certain locations were not breached
- Working within railway safety statements and risk assessments at stations.
- Stakeholder working within the business across departments and externally with organisations such as Network Rail and Northern
View an end of secondment report as a pdf file.
West Yorkshire Combined Authority (formerly Metro)
MetroLine Clerk
April 2000 UNTIL SEPTEMBER 2002
Leeds, UK
- Part of the MetroLine Call Centre team providing excellent service to MetroLine callers.
- Dissemination of Public Travel Information such as: bus and train times, fares information for West Yorkshire and the Yorkshire Traveline region over the telephone, and in using bespoke journey planning software
- General Office administration covering photocopying, creation and distribution of materials for team members
- Covered at Metro Travel Centres providing face-to-face customer service (as detailed below) and to help maintain service levels.
Travel Centre Clerk
September 1999 until April 2000
- As part of the Travel Centre team, provided assistance to customers in the Travel Centre and around the Bus Station
- Helped customers with enquires, promoted and sold Metro products as well as additional products: operator based tickets, tours excursions, cash and credit handling, and directed/assisted customers around the location
- Assisted in the verification that point-of-sale information was up to date and that the travel centre was fit for purpose.
Education, Training and Vocational courses
1996- 1999 GNVQ Leisure & Tourism, Yorkshire Martyrs
Bradford, UK
- 1999 – Advanced Level – Merit award
- 1997 Intermediate Level – Distinction award
1993 – 1996 GCSE, Yorkshire Martyrs
Bradford, UK
English Language (C), Design & Technology (D), English Literature (D), Geography (D), Science (D), Science: Dual Award (D), Business Studies (E), French (E), Religious Studies (E), Maths (F).
Training Courses
- 2013 Health & Safety in Offices
- 2013 Manual Handling
- 2013 Never Miss Reporting In Offices
- 2013 Violence and Aggression at Work
- 2013 Coping with Violence
- 2013 Fire Safety in Offices
- 2013 Display Screen Work
- 2005 Health & Safety Awareness
- 2005 Race Awareness.
Vocational Courses
- 2016 Security Industry Authority(SiA) Door Supervision course
- 2015 Adobe Certification in Print & Digital Media Publication using InDesign.
Voluntary Works
Bradford Pride 2012 to 2015
Member of Bradford Pride Committee responsible for the organisation of Bradford’s LGBT annual Pride event as largely as an on the day helper and attending the monthly meetings. However, for the committee period 2014-2015 I was nominated for, and accepted the post of social media and website officer, responsible for:
- Updating and organising the Pride website for the 2015 event
- Setting up target social media message via ‘warm up’ tasters in a countdown style
- On the day tweet interaction with the running order scheduled to go out and live tweets across the day
- Establishment of dedicated hashtag #BDPride for the pride event – BD being Bradford’s Postcode With the enhanced delivery and rich content, responsible for a tenfold increase in website traffic solely via Social Media outputs
Hobbies and Interests
- Keen interest in both bus and rail industry and operations
- Continual development of self-taught Adobe skills
- Actively improving health and wellbeing through Gym.